Essentially, you are replacing the setting with one from another user that is working properly. Replace the ‘xxxx’ section of the script with the User ID that does not have any issues and the ‘yyyy’ with the User ID that is having the issue. If so, run the script below against the DYNAMICS database. Solution: Start by checking with another user, such as an administrator or “super user,” to see if they can open SmartList with their credentials. To resolve this, the values will need to be fixed manually. When many users are trying to access SmartList, the database values can occasionally get changed. Problem: SmartList is pulling incorrect database values If this solution does not resolve the issue, it means that the values in the Microsoft Dynamics database are incorrect.
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